Frequently Asked Questions
Where can I buy a Hills Home product?
You can buy a Hills Home product excluding spare parts from the following retail partners either in store or on-line: Mitre 10, Stratco, Masters, Home Timber & Hardware, Major Independent Hardware Retailers, Bing Lee, The Clothesline Store, Lifestyle Clotheslines and our listed clothesline specialists.
I have a broken part on my clothes line, can I buy a replacement part?
You can utilise the self service section of our web site to identify your part and see if we have it available as a spare part. If it is available you can order it through our online store. Please click here to see our spare parts: Hills Spare Parts
Where can I buy a spare part?
Our Spare Parts are available through our on-line Hills Parts Store, click here to view our parts range: Hills Spare Parts
I am after a spare part and how do I know if it is available?
You can visit the spare part store where all of the available spare parts are listed online.
Can I have a price of the product or spare part?
No, as we are a manufacture we don't sell direct to the public, please contact one of our Retail Partners for stock and prices.
Do you still have clearance centre?
No, all of the Hills Clearance Centres closed in March 2013.
Do you still have swing sets or parts for swing sets.
No, all of swing sets and spare parts (including warranties) are now serviced by www.peppertown.com.au
What are the costs of postage?
The postage cost is listed on the Spare Parts store and will be calculated at the check out page.
Where can I find an owners manual?
You can utilise the self service “Need Help” section of our web site to download our product owner’s manuals. Please click this link to visit this section of our web site. The manuals are also available on some spare parts product pages.
How can I make a warranty claim?
A proof of purchase (a copy of your purchase receipt or builder’s certificate) is mandatory for claims under our warranty policy. When completing our online warranty enquiry please upload your proof of purchase, a photo of the area in question and one of complete product for the team to review.
If I get a new Rotary Folding Clothesline, will it go into my old ground socket?
It will fit if the product was installed after 1986. For products purchased and installed between 1975 to 1985 (which had a green metal handle casing) it will not fit. The posts are now 57mm in diameter.
Will my old hills hoist fit into the new ground socket
It will fit if it was made since 1986. It won’t fit the older one made 1975 to 1985 had a green metal gear casing with 8 bolts and metal socket.
Can your Folding Frame Clotheslines be mounted on a timber wall?
Our products come ready for masonry wall installation and can be assembled to our post kit options. For installation onto a timber frame or cladded wall we recommend speaking to you hardware store. All wall mounted clotheslines do not include fasteners.